Customer Help

Normally we will proceed shipment of your order within 24 hours, we might need additional days for proceeding shipments on holidays and big sale day such as New Year’s Day, Memorial Day, Labor Day, National Day ,the 11.11 sale, Black Friday etc. We will inform you the details in advance by then.

Yes, every shipment will have tracking numbers, and we will provide you the link for tracking your order.

Yes, all of our products are made of real 925 sterling silver, among all the products in our store, only the locker of some brooches are made of copper(because 925 sterling silver is very soft, it is too soft to be a brooch locker. So we out source these lockers and use it for our brooches).

18K gold plated and silver plated are about the surface color finish of the product. The material of our product is real 925 sterling silver, and for a better color and looking, we add a plating craft with 18K gold layer/silver to the surface of top of the 925 sterling silver.

We stamped “925” or “S925” on the products.

Orders will take around 12-30 business days to arrive. Read more about our Shipping Information here.

We use secured payment processors. We do not keep your details with us.

Please send us email for that.

We will fulfill refund request only if you are eligible and certain terms and conditions are met. Please refer to our refund policy section for more details.